My Online Chat with Sony’s Technical Support Division

We recently purchased a Sony Media Player.  Unfortunately, this player does not have a headphone jack.  I tried ordering a USB to headphone adapter from a site called showmecables.com, but it didn’t work.  It turned out to be a 3-D sound adapter.  It didn’t say that in the description.  So I went to Radio Shack and bought another adapter that they assured me would work. It doesn’t work either.  So I decided to contact Sony directly and see if they could help.  What follows is a transcript of my online chat with Sony’s technical support division.

Vincent (11:17 am):  You are connected with Vincent, how may I assist you?

Customer (11:18 am):  Hello Vincent.  I recently purchased a Sony Media Player, Model No. NSZ–GS7.  It does not have a headphone adapter, so I tried buying one from two different places.  Neither of them work.  Do you know of an adapter I can use to plug into the USB port, or any other for that matter, that would allow me to use headphones?

Vincent (11:19 am): I understand you want to use headphones with your Sony Media Player, Model No. NSZ-GS7.  Is that correct?

Customer (11:20 am):  Yes

Customer (11:25 am):  Are you still there?

Vincent (11:29 am):  Yes, I am still here

Customer (11:30 am):  Can you help me get an adapter so that I can use headphones with my Sony Media Player, Model No. NSZ-GS7?

Vincent (11:31 am):  The Sony Media Player does not have a headphone jack

Customer (11:32 am):  I know that.  I am asking you if you know of any adapters that will allow me to use headphones with my Sony Media Player, Model No. NSZ-GS7.

Customer (11:35 am):  Are you there, Vincent?

Vincent (11:40 am):  Yes, I am here.  I understand that you are trying to use headphones with your Sony Media Player, Model No. NSZ-GS7.  Is that correct?

Customer (11:41 am): Yes, that is correct.  I thought we already went over this.

Vincent (11:43 am):  The Sony Media Player, Model No. NSZ-GS7 does not allow for headphone use.

Customer (11:44 am):  I know.  That is why I am asking for your help.  Are there any adapters that will allow me to use headphones with my Sony Media Player, Model No. NSZ-GS7?

Customer (11:47 am):   Are you there, Vincent?  Hello?  Vincent????

Vincent (11:50 am):  Yes, I am still here

Customer (11:51 am):  For the love of God, can you help me Vincent?  Please!!  Please help me, Vincent!!

Vincent (11:54 am):  I understand you want to use headphones with your Sony Media Player, Model No. NSZ-GS7.  Is that correct?  Have you tried using a headphone adapter yet?

Customer (11:55 am):  Don’t do this to me, Vincent.  Please don’t.

Vincent (11:56 am):  Thank you for using Sony’s online technical support program.  Please scroll down to fill out our customer satisfaction survey.  And thank you for choosing Sony.

Vincent logged off at 11:56 am. Friday November 9, 2012.

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